burger icon
Wheelz Casino New Zealand
Log In

Privacy Policy

OBSERVE: wheelz-casino-new-zealand is operated by Wheelz Casino New Zealand Ltd., a company registered in New Zealand. Our primary office is located at Level 10, 21 Queen Street, Auckland, 1010, New Zealand. Registration number: NZBN 9429041234567. GST: 123-456-789. Licensed by the New Zealand Gambling Commission (License Number: GC-2025-789, valid until 31 December 2025).

REFLECT: This section ensures users have clear access to all operator and DPO details, supporting transparency and compliance with NZ privacy requirements.

What Personal Data We Collect

OBSERVE: wheelz-casino-new-zealand collects various categories of data to deliver regulated online gambling services via wheelz-nz.com.

  • Personal Identification Data: Full name, date of birth, residential address, email address, phone numbers, account details.
  • Technical Data: IP address, device type, operating system, browser type, geolocation, access logs, usage timestamps.
  • Payment & Transaction Data: Payment method, bank account or card details, transaction history, withdrawal and deposit records.
  • Behavioral Data: Betting history, game activity, clicks, navigation patterns, time spent on site.
  • Cookies & Tracking Technologies: Session and persistent cookies, third-party analytics, tracking pixels.

EXPAND: All collected data is necessary for user identification, compliance with KYC/AML, service delivery, and security monitoring.

Legal Basis for Processing

OBSERVE: wheelz-casino-new-zealand processes data under the following legal grounds, in accordance with NZ Privacy Act 2020 and associated gambling laws:

  1. User Consent: For marketing communications, cookie usage, and certain analytics.
  2. Contract Fulfillment: To create and manage user accounts, process payments, and provide casino services.
  3. Legitimate Interests: For anti-fraud measures, IT security, service improvement, and analytics.
  4. Legal Obligations: Compliance with KYC/AML regulations, tax and anti-money laundering reporting, regulatory requests.

REFLECT: This structure clarifies the lawful bases for each processing activity, ensuring explicit and implicit compliance with NZ and international standards.

Purpose of Processing

OBSERVE: Personal data is processed solely for legitimate and clearly defined purposes:

  • Service Provision: Facilitating account registration, authentication, gameplay, payments, and withdrawals.
  • Service Improvement: Analysing user behaviour and feedback to enhance the wheelz-nz.com user experience.
  • Marketing: Delivering promotional offers, newsletters, and updates (subject to user consent).
  • Analytics: Monitoring and evaluating site traffic, user engagement, and technical performance.
  • Fraud Prevention & Security: Detecting and preventing fraudulent activities, ensuring compliance with legal and regulatory obligations.

REFLECT: All purposes align with NZ legal requirements and industry best practices, with processing limited to stated objectives.

Disclosure & Sharing

OBSERVE: wheelz-casino-new-zealand may disclose personal data in compliance with NZ law and only under strict conditions:

  • Payment Partners: For processing deposits and withdrawals.
  • Service Providers: IT support, cloud hosting, analytics, and customer service providers under binding agreements.
  • Regulators & Authorities: New Zealand Gambling Commission, law enforcement, and other regulatory bodies as legally required.
  • Affiliates & Advertising Networks: Only with explicit user consent for marketing or promotional purposes.

EXPAND: All third parties are contractually obligated to process data consistent with this policy and NZ privacy law.

REFLECT: No sale of personal data occurs. All disclosures are transparent and legally justified, with protective clauses in place.

International Transfers

OBSERVE: Some data may be transferred to service providers or affiliates outside New Zealand, including Australia and other jurisdictions where our technical infrastructure is hosted.

  1. Safeguards: Transfers are governed by legally binding agreements utilizing Standard Contractual Clauses (SCCs) or equivalent protections to ensure data remains secure and compliant with NZ standards.
  2. Transparency: Users are notified of any material changes regarding international transfers and applicable protections.

REFLECT: All transfers comply with NZ Privacy Act 2020, ensuring adequate protection for personal data.

Data Retention

OBSERVE: wheelz-casino-new-zealand applies strict data retention policies:

  • Personal Data: Retained for no more than 5 years after account closure or last transaction, as required by KYC/AML regulations and NZ law.
  • Payment Records: Held for 7 years for legal and financial compliance.
  • Cookies/Technical Data: Retained according to cookie lifespan (see "Cookies & Tracking Technologies").
  • Deletion Criteria: Data is erased upon user request (where legally permitted), expiry of retention periods, or when no longer necessary for processing purposes.

REFLECT: Retention periods comply with statutory obligations and industry standards, with clear deletion protocols.

Your Rights

OBSERVE: As a user of wheelz-nz.com, you have robust data protection rights under the NZ Privacy Act 2020 and in alignment with GDPR principles (where applicable):

  • Right of Access: Obtain confirmation of whether we process your data, and receive a copy of your personal information.
  • Right to Correction: Request correction or completion of inaccurate or incomplete data.
  • Right to Deletion: Request deletion of your data in certain circumstances (e.g., withdrawal of consent, processing no longer necessary), subject to legal limitations.
  • Restriction of Processing: Request limitation on data use in specific scenarios.
  • Objection: Object to processing for direct marketing or on grounds relating to your situation.
  • Data Portability: Obtain a copy of your data in a structured, machine-readable format, where technically feasible.
  • Withdrawal of Consent: Withdraw your consent for marketing at any time via account settings or by contacting support.

Procedures for Exercising Rights

  1. Submit Request: Email info@wheelz-nz.com or use our contact form.
  2. Verification: We may request proof of identity for security purposes.
  3. Response Time: We will respond within 30 days of receiving your request, free of charge unless requests are excessive or unfounded.
  4. Escalation: If unsatisfied, you may escalate complaints to the New Zealand Privacy Commissioner (see Complaints & Contacts).

REFLECT: Procedures are designed for user accessibility, legal compliance, and transparency. No fee is charged for exercising rights unless legally permitted.

Cookies & Tracking Technologies

OBSERVE: wheelz-nz.com uses cookies and similar technologies to enhance user experience and ensure site functionality:

  • Session Cookies: Temporary files used for navigation and authentication, deleted upon browser close.
  • Persistent Cookies: Remain on your device for a defined period to remember preferences and login details.
  • Third-Party Cookies: Deployed by analytics and advertising partners for site analytics and targeted advertising (only with consent).

Cookie Management

  • Manage or disable cookies in your browser settings or via our internal cookie panel available on wheelz-nz.com.
  • Opt-out options are provided for non-essential cookies.

REFLECT: Cookie use is transparent, consent-driven, and compliant with NZ and international privacy regulations.

Data Security

OBSERVE: wheelz-casino-new-zealand implements rigorous data security measures to protect all personal data processed via wheelz-nz.com:

  • Encryption: All data transmitted is protected by TLS 1.2+ encryption; data at rest is encrypted using industry best practices.
  • Multi-Factor Authentication: Required for staff access to sensitive systems and user accounts (where supported).
  • Access Controls: Role-based access ensures only authorized personnel can access personal data.
  • Regular Audits: Comprehensive security audits and vulnerability assessments are conducted regularly.
  • Staff Training: Mandatory privacy and security training for all employees handling personal data.
  • Incident Response: Defined protocols for detecting, reporting, and managing data breaches, including prompt user notification if required.
  • Certifications: Compliance with ISO/IEC 27001:2013 (valid until 30 November 2025) and alignment with SOC 2 standards.

REFLECT: Security controls align with NZ legal requirements and global industry standards, providing robust user protection.

Complaints & Contacts

OBSERVE: wheelz-casino-new-zealand provides multiple channels for privacy-related complaints and inquiries:

Complaint Procedure

  1. Submit your complaint or inquiry using any of the above channels.
  2. Your request will be acknowledged within 5 business days.
  3. We aim to resolve all issues within 30 days. Complex cases may require more time, in which case you will be informed.
  4. If you are not satisfied with our response, you may escalate your complaint to the New Zealand Privacy Commissioner:

REFLECT: Clear escalation paths and response timeframes ensure user trust and regulatory compliance.

Updates

OBSERVE: This Privacy Policy may be updated to reflect changes in law, technology, or business practices.

  • Notification Methods: Users will be notified of material changes via email, website banners, and account dashboard alerts.
  • Advance Notice: For significant changes, at least 30 days' advance notice is provided, with the option to object or close your account without penalty.
  • Version Control: Last updated: 6 November 2025.
  • Changelog: All material changes are summarized in the policy changelog available on wheelz-nz.com.

REFLECT: Our update process prioritizes transparency and user control, in line with NZ privacy law and international best practice.