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Wheelz Casino New Zealand
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Terms & Conditions

These Terms govern your relationship with the operator of wheelz-casino-new-zealand, accessible exclusively via wheelz-nz.com. Effective date: 6 November 2025.

Definitions

  • Operator: The legal entity registered as Wheelz Casino New Zealand Ltd., NZBN 9429041234567, licensed by the New Zealand Gambling Commission (License No. GC-2025-789, valid until 31 December 2025), with headquarters at Level 10, 21 Queen Street, Auckland, 1010, New Zealand.
  • User: Any individual who creates an account or otherwise uses services on wheelz-nz.com in accordance with these Terms.
  • Player: A User who has successfully registered, verified their identity, and participates in gambling activities.
  • Bet: Any monetary stake placed by the Player on games, events, or outcomes offered by wheelz-casino-new-zealand.
  • Bonus: Any promotional credit, free spins, or similar incentives granted to Players, subject to specific bonus terms.
  • Wager: The act of placing a Bet using deposited funds or Bonus credits.
  • KYC (Know Your Customer): Verification process requiring Players to provide identification and other documents for regulatory compliance.
  • Account: The personal, non-transferable account created by the User on wheelz-nz.com.
  • Promotion: Any time-limited or ongoing offer advertised on wheelz-nz.com.

Account Registration

Eligibility and Age Verification

  • Minimum Age Requirement: Players must be at least 18 years old and legally permitted to gamble under NZ law. Accounts for minors are strictly prohibited; any violation will result in immediate account closure and forfeiture of winnings.
  • Jurisdictional Limitation: Registration is only permitted for natural persons resident in New Zealand or other permitted regions, subject to local laws and the operator's discretion.

Account Creation Process

  1. Registration: Users must submit accurate, complete personal data via the online registration form at wheelz-nz.com, including full legal name, date of birth, physical address, email, and contact number.
  2. Email Verification: Players must confirm their email address via a verification link sent upon registration.
  3. KYC Documentation: Prior to any withdrawals, Players must provide government-issued photo ID, proof of address, and, if requested, payment source verification in accordance with anti-money laundering (AML) and counter-financing of terrorism (CFT) regulations.

User Obligations

  • Accuracy of Data: Players are responsible for ensuring all submitted information is accurate and up-to-date. Providing false or misleading information is grounds for account suspension or termination.
  • Password Security: Users must keep login credentials confidential and are fully responsible for all activity conducted through their Account.
  • Single Account Policy: Only one account per individual is permitted. Multiple accounts are prohibited and may result in exclusion or confiscation of funds.

Regional Compliance Note: All KYC and registration procedures strictly adhere to NZ Gambling Act 2003, AML/CFT Act 2009, and privacy requirements.

Betting & Gameplay Rules

Placing Bets

  • Minimum and Maximum Bets: Each game or event specifies minimum and maximum bet limits, which are clearly indicated within the game interface. Bets outside these parameters are not accepted.
  • Bet Types: Only bets placed via the official wheelz-nz.com platform are valid. Bet types include standard casino games, live dealer tables, and other offerings as detailed on the site.

Bet Cancellation and Modification

  • Finality of Bets: Once confirmed, bets cannot be altered or cancelled by the Player. The Operator reserves the right to void or cancel bets in cases of obvious error, regulatory breach, or technical malfunction.

Conduct and Fair Play

  1. Prohibited Conduct:
    • Cheating, collusion, use of bots or automated systems is strictly forbidden.
    • Abusive language, insults, or harassment in live chat or with staff is not tolerated.
  2. Fraud Prevention: Any suspected fraudulent behavior will result in immediate account suspension pending investigation.
  3. Game Rules: Each game follows published rules and payout tables, which are available within the game interface. Disputes will be resolved in accordance with these rules and NZ regulations.

Regional Compliance Note: All betting and gameplay activity is regulated under NZ Gambling Commission oversight and subject to random audits.

Bonus Terms

Bonus Activation and Wagering Requirements

  1. Activation: Bonuses are available only to eligible Players as specified in each promotion. Activation may require opt-in, bonus codes, or minimum deposits as stated in promotional materials.
  2. Wagering Conditions: Unless specified otherwise, bonus funds and winnings are subject to a 35x wagering requirement within 30 days of activation. Failure to meet requirements within the timeframe will result in forfeiture of bonus funds and derived winnings.

Prohibited Actions and Game Restrictions

  • Game Restrictions: Certain games may not contribute, or contribute at a different rate, to wagering requirements. A full list is available in the bonus policy section on wheelz-nz.com.
  • Abuse Prevention: Any attempt to manipulate bonuses, including using multiple accounts or prohibited betting patterns, will result in loss of eligibility and possible account suspension.

Combining Promotions

  • One Bonus at a Time: Unless explicitly stated, only one promotion or bonus may be active per account at any given time. Combining or stacking promotions is not permitted.

Regional Compliance Note: All bonus promotions comply with NZ consumer protection standards and advertising requirements. Bonus policies are reviewed annually or with regulatory change.

Payments & Withdrawals

Deposit and Withdrawal Methods

  • Payment Options: Deposits and withdrawals may be made via credit/debit cards, approved e-wallets, bank transfers, and permitted cryptocurrencies, as listed on wheelz-nz.com.
  • Account Ownership: All payment methods used must be registered in the Player's own name; third-party payments are strictly prohibited.

Limits, Fees, and Processing Times

  1. Deposit/Withdrawal Limits: Minimum deposit is NZD $10; minimum withdrawal is NZD $20. Maximum limits may apply depending on payment method and Player verification status.
  2. Fees: Deposits are generally fee-free; withdrawal fees may apply for specific payment methods or for withdrawals below stated thresholds. All applicable fees are disclosed prior to transaction confirmation.
  3. Processing Times: Deposits are typically instant; withdrawals are processed within 24-72 hours, subject to successful KYC verification and payment provider timelines. Delays may occur during additional compliance checks or public holidays.

Refunds and Bonus Reversals

  • Refund Policy: Refunds are issued solely at the Operator's discretion in cases of technical error, unauthorized transaction, or regulatory requirement. Wagers placed and settled cannot be reversed.
  • Bonus Reversal: If a bonus is cancelled or forfeited, any winnings derived from the bonus will also be voided unless otherwise specified in the promotion terms.

Regional Compliance Note: All payment processing is compliant with NZ AML/CFT Act 2009 and is subject to ongoing monitoring and audit.

Limitation of Liability

  1. Operator Obligations: Wheelz-casino-new-zealand ensures the integrity and fairness of all games, utilizing certified random number generators (RNGs) and maintaining ISO/IEC 27001:2013 data security certification (valid until 30 November 2025).
  2. Exclusions of Liability:
    • The Operator is not liable for losses arising from technical failures, system outages, or network interruptions beyond its reasonable control.
    • No responsibility is accepted for indirect, incidental, or consequential damages, including loss of profits or opportunity.
  3. Maximum Compensation: In all cases, the Operator's liability is limited to the amount of the bet, wager, or deposit directly affected by the incident or error.

Regional Compliance Note: These limitations are subject to mandatory provisions of NZ consumer law and do not affect statutory rights that cannot be lawfully excluded.

Intellectual Property Rights

  • Copyright Notice: All content, software, logos, and materials on wheelz-nz.com are the exclusive property of wheelz-casino-new-zealand or its licensors and are protected by NZ and international copyright laws.
  • Prohibited Use: Users may not copy, reproduce, distribute, display, or create derivative works from any content on wheelz-nz.com without prior written consent from the Operator.
  • Trademarks: All trademarks, service marks, and trade names are proprietary to the Operator or third-party partners and may not be used without authorization.

Privacy & Data Protection

All personal data provided to wheelz-casino-new-zealand is processed in strict accordance with the Privacy Policy published on wheelz-nz.com and in compliance with the NZ Privacy Act 2020. By creating an account, Users consent to the collection, use, and storage of their data as outlined in the Privacy Policy. For details on data access, correction, and retention, please refer to the full policy.

Changes to Terms

  1. Notice of Updates: The Operator reserves the right to amend these Terms at any time. Users will be notified of material changes via email, site banner, or direct message in advance of the effective date.
  2. Continued Use: Continued use of wheelz-nz.com after changes take effect constitutes acceptance of the revised Terms.
  3. Right to Discontinue: Users who do not agree to updated Terms may discontinue use of their account and request account closure and withdrawal of any remaining funds, subject to verification and compliance checks.

Termination & Suspension

  1. Grounds for Suspension/Termination:
    • Breach of these Terms, suspicious or fraudulent activity, regulatory requirements, or upon written request by the User.
    • Accounts may be temporarily suspended pending investigation for compliance or security reasons.
  2. Process: The User will be notified by email of the reason for suspension or closure and, where possible, given an opportunity to respond or appeal.
  3. Refund of Funds: Upon valid termination, any remaining balance (excluding bonus funds subject to forfeiture) will be returned to the Player via their registered payment method, subject to successful KYC verification and regulatory clearance.

Regional Compliance Note: All account actions are consistent with NZ Gambling Act 2003 and associated regulations.

Governing Law & Jurisdiction

  1. Applicable Law: These Terms and all activities on wheelz-nz.com are governed by the laws of New Zealand.
  2. Jurisdiction: Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand, unless mandatory arbitration is required under applicable law.
  3. Dispute Resolution: In the event of a dispute, Users should first contact customer support. If unresolved, disputes may be referred to independent arbitration or the NZ Gambling Commission as appropriate.

Contact Information

Author: Aroha Wilson, Wheelz Casino New Zealand Ltd.